Local helplines
The line is for administrative purposes—clients can call to book appointments or check opening times, but no advice will be provided.
Our phone lines are now open:
9:00am – 4:00pm Monday to Thursday
9:00am – 3:30pm Friday
9:00am – 1:00pm Saturday
National helplines
Advicelink Telephone helpline – 0800 702 2020
Advicelink Cymru offers advice on welfare benefits, debt, employment, education, housing, immigration and discrimination.
Visit the website: advicelinkcymru.org.uk
Contact the Citizens Advice consumer helpline if you need more help with a consumer problem.
Citizens Advice consumer helpline: 0808 223 1133
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133
Universal Credit Help to Claim – 0800 144 8 444
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.
Our advisers can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
Helpline open Tuesday and Thursday 10am to 2pm – 0808 801 0608 or book a telephone appointment: https://www.snapcymru.org/booking_notice
08000 495 495 – Housing Issues
https://sheltercymru.org.uk/contact-us/ – Website
https://sheltercymru.org.uk/get-advice/webchat/ – Webchat
Phone or visit a Shelter Cymru advice centre near you
