Effective date: October 17, 2018

Who We Are

This privacy policy notice is for this website; carct.org.uk and served by Rhondda Cynon Taff Citizens Advice and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing/using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, Rhondda Cynon Taff Citizens Advice.
  • “you”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Regulations.
  • Cookies mean small files stored on a users computer or device.

What Personal Data We Collect and Why We Collect It

Contact Forms

We have two contact forms on the website which will collect your information. The information we collect could include your name, address, organisation, telephone number, email address and client information depending on the contact form you use.  We collect your information so that we can contact you when you register your interest to volunteer or so that you can refer a client to us from your organisation. We don’t use your information for marketing purposes and we will store your information in line with GDPR and the Data Protection Act 2018. See our national Citizens Advice policy.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

How We Store And Protect Your Data

Your location data is stored in Google Analytics. You can check Google’s privacy policy for more about how they handle your data. We download your data from Google Analytics onto our secure internal systems. We’ll use the data to create anonymised statistics about how people in different locations are using our website. We keep location data for 38 months before deleting it.

Our staff and volunteers are all GDPR trained.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Cookies Policy

This is the Cookie Policy for CARCT, accessible from http://carct.org.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the GDPR Cookies Policy Generator.

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: bureau@carct.org.uk
  • Phone: 01443 409284

The cookies we use are:

Cookie Name Cookie Details Expires Type of Cookie
gdpr%5Bprivacy_bar%5D, gdpr[consent_types], gdpr[allowed_cookies], wordpress_test_cookie Track users’ cookie consent. 1 year from collection Essential
ucp_tabs Cookies used by website theme for styling. 1 year from collection Essential
viewed_cookie_policy The viewed_cookie_policy cookie is set to “yes” when the Cookie law info bar has been viewed and accepted. 1 year from collection
wp-settings-1, wp-settings-time-2 WordPress uses these cookies to customize the Website’s view of admin interface and possibly also the main Website interface. 1 year from collection Essential
1P_JAR The “1_P JAR” cookie is used to gather website statistics and track conversion rates. 1 month from collection Essential
CONSENT These third-party cookies are set by Google. For more information on how Google uses cookies, please refer to their privacy policy. Session Essential

Disclaimer

Citizens Advice Rhondda Cynon Taff has tried to ensure that the information on this website is accurate. However, Citizens Advice Rhondda Cynon Taff will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Rhondda Cynon Taff  endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website

Citizens Advice Rhondda Cynon Taff assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Rhondda Cynon Taff, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Rhondda Cynon Taf and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Citizens Advice RCT About Your Information

If you have any questions about how your information is collected or used, you can contact our office. For the purposes of the Act, the Data Controller is the Chief Executive of Citizens Advice Rhondda Cynon Taff.

Address: 5 Gelliwastad Road, Pontypridd, CF37 2BP

Telephone: 01443 409284, open Monday to Friday 9am to 5pm

Email: bureau@carct.org.uk

You can contact us to:

  • find out what personal information we hold about you
  • correct your information if it’s wrong, out of date or incomplete
  • request we delete your information
  • ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
  • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
  • ask us stop using your information
By using this site, you consent to the privacy policy. This privacy policy is subject to change.