Employability Awards 2018/19

We have been shortlisted in the employability awards 2019! Total Volunteers Supported: 77 Total Volunteers into Employment: 14 Total Qualifications Gained: 21 Onwards Progression: 84% of Staff began as a volunteer (I will do a few figures on this now) Volunteers Retained: 63

We have been shortlisted as a finalist for the ERSA Employability Awards 2019 in the Small or Medium Employer of the Year Award category.

Now in its seventh year, the ERSA Employability Awards celebrate best practice across the employment support sector and seek to demonstrate the day-to-day hard work and dedication of those working to improve the lives of jobseekers, communities and the wider workforce.

We have supported 109 people to transform their lives since April 2017 and we were nominated by ITEC Skills for the Small or Medium Employer of the Year Award award, to recognise our commitment in creating opportunities for disadvantaged and long term unemployed jobseekers.

ERSA received over 150 entries from across the UK. This year’s submissions were judged by an all-star panel consisting of internationally recognised political thinker and Director of ResPublica, Phillip Blond, editor of The Sun’s employment page, Jane Hamilton, senior civil servant at the Department for Work and Pensions, Mark Staley, and Winner of Adviser of the Year 2018, Tanya Weston of Genius Within.

As a successful finalist, we will attend a special ceremony on 20th June with the Minister for Employment, Alok Sharma MP.

Kylie Bell, Business Development Manager, Citizens Advice RCT said:

“We are very pleased to be shortlisted for this prestigious award. It highlights our commitment to the building the skills and employability of our volunteers, whilst also supporting the professional development of our staff to deliver advice services in RCT.  We would also like to thank ITEC Skills for nominating us for this award. This recognition of our work really means a lot to us”.

Elizabeth Taylor, Interim Chief Executive, ERSA, said:

‘This year’s ERSA Employability Award submissions demonstrate the extraordinary achievements of individuals and organisations’ supporting people to enter, sustain and progress in work. The huge number of nominations ERSA received highlight the breadth of the commitment in the sector and the tireless work that goes on at the frontline every day. Congratulations to all our finalists!’

Better Skills = Better Chances

Better Skills = Better Chances - We are always looking for new volunteers here at RCT Citizens Advice so if you are interested in volunteering, please visit carct.org.uk/volunteer to register your interest and read about the experiences of our volunteers.

This new project provides tailored and holistic support to help people in RCT increase their employability in a variety of roles. You will be able to improve your skills in:

  • Administration
  • Advice giving – face to face, telephone and online
  • Customer service
  • Data Analysis
  • ICT and Navigating Digital Systems
  • Negotiation and Influencing
  • Teamwork



Utilities Specialist Wins Heat Hero Award

Our Utilities specialist, Gerald Davies has won a National Energy Action Heat Hero Award. Over 50 Heroes were nominated for the Awards and Gerald was one of 17 winners in the UK who attended a reception in the House of Commons on 23rd January 2019. The NEA feel that the winners really evidenced how they go above and beyond the call of duty to tackle fuel poverty in their locality.

Gerald was nominated for this award by our Business Development Manager, Kylie Bell who said:

“Gerald demonstrates great passion in his role as Utilities Champion and is meticulous in helping our clients resolve their issues. He provides clients with comprehensive energy advice and last year he advised over 250 clients with gains of over £67,000. As our previous Energy Champion he trained over 200 individuals in areas such as Smart Metres and accessing grants for people experiencing fuel poverty. Gerald has made a significant contribution to helping people overcome fuel poverty by developing relationships with key stakeholders such as suppliers, regulators, and food banks, Nest Wales, local authorities and housing associations. His likeable down-to-earth character and direct approach helped bring together a holistic energy support network in Rhondda Cynon Taff. Gerald’s can-do attitude and confidence to represent vulnerable clients’ views have resulted in him providing guidance at a strategic level with suppliers and training organisations. For instance, he has provided input into Organisations’ Vulnerability Strategies and feedback from an operational level on NEA’s new training programme. He also liaises with energy advisers across the Citizens Advice Network to raise policy issues to help tackle fuel poverty.”

We are extremely proud of Gerald and the great work that he does on behalf of our clients. This award recognises his impact in helping to alleviate fuel poverty in Rhondda Cynon Taff.   Congratulations from the whole team.

Our Utilities Specialist Gerald receiving his award.