Help Us Make a Difference

We are a charity that support people in our community who need help to resolve the problems that they are confronted with. Help us to help them by making a donation, here are a few suggestions you may like to consider:

Fundraise For Us

There are many ways you can fundraise for us whether it be by holding a bake sale, a sponsored dance-a-thon or by running a marathon. You don’t need to do any of those activities, you can be as creative as you’d like and come up with your own fundraising methods!

Shop Through Amazon Smile

Amazon Smile is the same as Amazon but when you shop through Amazon Smile, Amazon donate 0.5% of the net purchase price (excluding VAT, returns and shipping fees) of eligible purchases to the charitable organisations selected by customers. You use the same login details that you use for Amazon and when you sign in, you will be asked to select a charity. Search for Rhondda Cynon Taff Citizens Advice Bureau and then start shopping!

If you would like to fundraise/donate, please contact Ann.King@carct.org.uk for more information.

Citizens Advice official image of coins.

Donate Online

Another way to donate is through Give As You Live, which is a fundraising platform that offer two different ways to donate, either directly via our fundraising page or indirectly whilst shopping using their app or website. If you choose to use their app or website to shop from over 4300 top stores, Give as you Live will receive a percentage of the purchase price in commission, of which 50% is donated to us.

Alternatively, you can donate directly to our fundraising page via the Donate Button. A small percentage of the donation, 4.8%  (excluding gift aid), will be allocated to Give as you Live and we will receive the rest. Please be aware, you may also incur a card transaction fee, however, this will vary dependent upon the type of card used. This support will help us to continue to improve our services in different ways to support people to overcome any problems they are facing.

Donate now

“Susan’s Story”

Susan was a highly vulnerable person with numerous health conditions including anxiety, depression, and skin conditions and numbness in hands and feet.  Due to the severity of her anxiety which included panic attacks and hallucinations Susan was unable to leave her home and was receiving ongoing care and support at home from Support Workers, Social Workers and her Family and Friends with taking her medication, food preparation, money management and self-care needs.

Susan was referred to us by the Local Mental Health Team initially for help with a Personal Independence Payment Appeal following an unsuccessful application. Our Specialist Prescribing Advice Caseworker provided intensive support, with form filling, evidence gathering and making a submission to the Tribunal Service over a period of 13 months. This resulted in successful award of Personal Independence Payment.

During this time, the caseworker discovered that Susan was in financial difficulty and required support with two separate debt issues. The first for an unsecured debt with a Catalogue which had been passed over to a Debt Recovery Agency and the other for a more complex Business Energy Debt even though Susan had a pre-payment meter installed at the property. The caseworker dealt with the first debt placing a hold on the account, whilst making arrangements for a debt management plan. Further budgeting support and Welfare Benefits checks were also made.

Our Utilities Caseworker was engaged to help with the complex Business Energy Debt dispute. Susan had previous tried to resolve the matter herself with the aid of Social Workers, however, her correspondence was ignored. The Utilities Caseworker visited Susan at home, made arrangements for her to be placed on a lower water tariff with Welsh Water and registered her on the Priority Services Register whilst making other recommendations to reduce her energy costs. The Utilities caseworker found that there was no other meter at the premises in use other than the pre-payment meter, and that Susan had never paid for her energy use via a credit meter. He subsequently attempted on many occasions to resolve the matter via the telephone and written correspondence. He also invited a representative from the Energy supplier to attend the property to view the meter installed to no avail. The energy supplier continued to bill Susan for Business Energy usage and threatened to cut off the supply. This further exacerbated Susan’s Anxiety and Depression. A formal complaint was made on Susan’s behalf about the situation to the Energy Supplier but no response was received. Therefore, a formal complaint was made to the Ombudsman. The Energy Supplier did respond to this and agreed to send a representative to Susan’s home to confirm if the Business Energy Meter at the property or not. However, this was not followed through. Therefore the Utilities Caseworker escalated the matter to the National Citizens Advice Extra Help Unit who then raised the matter with Ofgem.

Following this intervention, the Energy Company apologised for causing upset to Susan and provided a cheque of £100 and a food hamper in compensation. A representative of the Company later met with our Energy Caseworker at Susan’s home to confirm that there was no Business Energy Meter at the address, and Susan was not liable for this debt. This case was resolved approximately 18 months after the issue was first raised and the Business Debt issue was a case of misadministration on the Energy Supplier’s part. Susan sent us a Thank you card and stated that she was “very grateful” for the help and support she received in all the issues our team helped to address saying that “our staff are a credit to us” and made a small donation to our charity out of appreciation for their hard work for which we are very thankful to Susan for.